Monthly Archives: March 2012

More about meetings

Written by . Filed under Leadership, Personal Effectiveness. No comments.

I read a survey recently where individuals were asked “What’s the worst thing about meetings?”. The most common responses were…

  • No clear purpose or objective
  • No agenda
  • Too long
  • Boring (nothing new or interesting)
  • Not inspiring or motivating
  • Doesn’t start on time, stay on track or finish on time
  • Lack of interaction
  • Allowing attendees to ramble and repeat the same comments
  • Weak presenter (unprepared, not succinct, monotone)
  • Repeating information for late arrivals
  • No clear and specific action points

Ever been to a meeting with one or two (or even all) of these characteristics? How did you feel at the end of it?

Meetings are an opportunity to communicate, to learn, to encourage, to inspire, to connect. But all to often they fail to do any of those things. Al Pittampali, in his ebook “Modern Meetings” says that “Meetings is where momentum goes to die.”

If you’re running a meeting, review the list above and make sure you don’t do any of these things. You owe it to those people who have given up their valuable time to be there.

If you’re attending a meeting, participate fully and only offer thoughts, ideas and comments that add to the proceedings and move things forward. And if the meeting is characterised by the above bullets, remind yourself to decline the invitation next time. You owe that to yourself!

There is only one boss. The customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else

Sam Walton

3 P’s of Personal Productivity – Video Blog

Written by . Filed under Marketing, Personal Effectiveness, Webcasts Webinars and Videos. No comments.

In this video blog I talk about how you can take back control of your time and focus on YOUR priorities, not other people’s, by adopting a 3 P’s philosophy… People, Priorities and Projects

No great deed is done by falterers who ask for certainty

George Eliot

RDR Emergency Implementation Toolkit

Written by . Filed under RDR. No comments.

We were delighted to  launch the RDR Emergency Implementation Toolkit on Monday. It provides real practical helpto adapt your business model to meet RDR requirements, in an easy to understand, easy to implement, step by step format.

The key driver for launching the RDR Emergency Implementation Toolkit is to help as many advisers as possible to implement a business model that will be fit for purpose post RDR at a cost that is affordable to every firm in the UK. Why? Because I am genuinely concerned that there are still many many advisers who need help in this area and for whom one to one consulting isn’t a viable option. And even if it were, there just isn’t enough time to take large numbers of advisers through that process.

Advisers need this help now, not in 3/4/5 months time. By then it may well be too late.

Anecdotal evidence suggests that many advisers have been so focused on attaining QCA Level 4 and gap filling requirements, that changes to their business model simply haven’t been implemented. Many advisers also seem overwhelmed by the volume of materials they’ve accumulated (from attending countless roadshows, workshops and conferences), that they simply don’t know where to start.

With less than 10 months left to the RDR deadline, making the required changes will be challenging. Not because it’s difficult or intellectually demanding… but because it takes time. More time than you might think. So my question to you is… if not now… when?

We have helped and continue to help literally dozens of advisory firms of all shapes and sizes, from single adviser businesses to large multi adviser, multi location national IFA brands to get the key fundamental RDR requirements in place. These fundamentals are common to every firm we’ve worked with and include

  • segmenting their client bank
  • developing a compelling client proposition
  • developing a sensible adviser charging model
  • communicating their value effectively
  • developing a consistent approach and process for client reviews
  • repositioning existing client relationships and expectations

Why many advisers are stuck

The difference between those firms who are genuinely RDR ready and those who aren’t, is down to just one thing… EXECUTION: the effective implementation of each step of the journey in the right way and in the right order. That’s what the RDR Emergency Implementation Toolkit will help you to do.

You see, most of the support that’s available to advisers focuses on the concepts and the theory and that’s where this toolkit is different, because as well as providing the background to each of the key steps, it is focused on providing practical, implementation tools. The toolkit includes a comprehensive list of “actions for implementation” as well as all of the tools and templates you’ll need to implement each step.

One to one consultancy programmes covering the key concepts typically cost in excess of £6,000, often much more. The Emergency RDR Implementation Toolkit gives you all the content of our one to one “Beyond RDR” one to one coaching programme for just a fraction of that investment.

The other key differentiator between our implementation toolkit and other solutions is that we’ve taken a modular approach rather than asking you to buy into an “all or nothing” solution. So if you only need help with developing your client proposition or how to communicate your value effectively, you can just purchase the relevant module. Each module costs just £150.00 + VAT. If on the other hand you need help across all the key areas you can purchase all six modules for just £725 + VAT, a significant discount to the cost of all six modules purchased separately. What’s more readers of this blog are entitled to an exclusive 10% discount if they buy the toolkit or any of the individual modules before Wednesday 21st March. Simply enter the coupon code SBCLBLOG at checkout and the discount will be applied automatically.

For more details click here.

How do I know it will work?

It won’t, unless you personally commit to implementing each of the steps we’ll cover. If you don’t want to do that, please don’t buy this. You’ll be wasting your money. This is only for those who are serious about making the changes required. If you are prepared to commit and to diligently execute and implement each step, this toolkit can transform your business. For example, one of our existing clients, who did make that commitment to implement, has

  • Grown recurring revenue to 79% of total revenue
  • Developed clear and compelling service propositions that clients value and are happy to pay for
  • Stopped taking on new proposition clients with less than £250,000 of investable assets
  • More than doubled AUM (in a flat market)
  • Increased AUM per client by over 900% (no, that’s not a typo)
  • Increased Recurring Revenue per client by over 1000% (nor is that)
  • Rediscovered their passion for what they do and belief in the value they add

As the owner of that business himself says…

“If you are serious about getting your business RDR Ready, I can only say, Steve’s ideas, tools and templates work. We’re living proof.”

So to find out more and to get immediate access to the RDR Emergency Implementation Toolkit, simply click on the link below, and once you’ve checked out you’ll receive the links you need to download the toolkit. And don’t forget to enter the SBCLBLOG coupon code to get your exclusive 10% discount. Remember, that discount ends in 7 days.

RDR Implementation Toolkit

You don’t have to be ill to get better

Eric Berne

Who owns the client?… the client of course!

Written by . Filed under Customers. No comments.

The recent Towry v. Raymond James decision has stirred up the old debate about who “owns” the client. Whilst restrictive covenants may try to define this in a legal sense, at the end of the day, surely the client owns the client. Who has the right to tell any client or customer who they can or can’t work with or buy from. Imagine being told that, as a loyal Somerfields customer, you were told that you now had to shop at Co-op following the takeover.

You weren’t allowed to shop at Sainsbury’s and nor were Sainsbury’s allowed to “solicit” your custom. Ridiculous.

What’s more, if you claim to be a client or customer centred organisation, “focused on meeting the needs of each individual client” (sure I’ve read that on just about every advisers website!), why would you want to work with clients who didn’t choose to work with you? Beats me.

What we do in life, echoes in eternity

Maximus Decimus Meridias (Roman General in the film, Gladiator