SteveBillinghamConsulting

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Passionate about your business

A good plan violently executed now is better than a perfect plan executed next week. Gen George S Patten, Jr

In this video I outline the 5 factors required to transform clients into “raving fans”… loyal, engaged clients who are a pleasure to work with, don’t challenge you about the fees you charge and who act as ambassadors for your business. Hope it gives you food for thought.

When you stop taking chances, you’ll stay where you sit. You won’t live any longer but it’ll feel like it. Bono

Throughout my career, particularly when I was responsible for hiring new staff, the single most important characteristic I always looked for in potential employees was passion. Passionate people don’t just go through the motions. They care too much. When people are passionate about their “purpose”, they feel compelled and driven to deliver. In my experience, …

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If you can’t fly, run. If you can’t run walk. If you can’t walk crawl. But by all means keep moving. Martin Luther King Jr

A successful and sustainable business is usually built on two fundamental principles 1. Exceed client expectations 2. Give them reasons to come back A compelling proposition has, at it’s centre, a promise to deliver value far in excess of the amount you charge for doing so. Meeting client expectations doesn’t differentiate you. Why? Well, frankly, …

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Taking personal responsibility frees you up from the trap of blaming complaining and resenting. Paul McGee, “SUMO”

After my recent mini “rant” about client ownership, I thought I’d share my thoughts on client loyalty via this video blog by trying to define, from an advisers perspective, the characteristics of individual clients based on where they sit on your “client loyalty ladder”.  

Time is limited, so I better wake up every morning fresh and know that I have just one chance to live this day right, and to string my days together into a life of action and purpose. Lance Armstrong, 7 times winner of the Toour de France and Cancer Survivor.