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Passionate about your business

The Hideous Truth: It is easy to stand out in this industry if you love the customer. What’s to fear about that? David Ferguson, CEO, Nucleus

As you know, I can get a bit obsessive about “client experience. This week’s blog comes courtesy of my eldest daughter, Natalie who had a bit of a rant over the phone this week about the “experience” she was having from one of the big 4 grocery retailers. I’ll let her explain in her own …

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Go as far as you can see; when you get there, you’ll be able to see farther Thomas Carlyle

A mediocre idea that generates enthusiasm will go further than a great idea that inspires no one. Mary Kay Ash

I am currently in the process of buying a new car and having narrowed it down to 2 different models I decided to visit the local dealers in the hope of making a decision. I have to say the service received has been less than impressive from both dealerships, though one has been particularly outstanding …

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Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it. Ferris Bueller (from the film, Ferris Bueller’s Day Off)

The Pareto Principle, that 80% of the wealth of any country is enjoyed by just 20% of the population, is a widely used business yardstick and with good reason. In our dealings with advisory business, we see so many examples of the 80/20 rule in evidence. Most common of those is that 80% of a …

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People begin to become successful the minute they decide to be. Harvey Mackay

Whilst many advisory firms benefit from very low levels of client attrition, others would acknowledge that hanging on to high value, profitable clients has, in these volatile market conditions, been more challenging than it should be, so I thought it might be useful to look at the key reasons clients leave. Research consistently suggests that …

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Learned helplessness is the giving up reaction, the quitting response that follows from the belief that, whatever you do doesn’t matter. Arnold Schwarzenegger